The Service Level Agreement does not cover services not run by Csoft.net.
The availability is measured by the availability of the following services:
The availability is measured by Csoft.net in the local network. Csoft.net guarantees a monthly availability of 100%.Response times greater than 10 seconds are treated as failure.
*In the event of a short-lived failure, the MySQL and PostgreSQL databases may be mounted in "read-only" mode while the primary server reboots. Errors returned by SQL queries requiring write access, under those circumstances, shall not be considered an interruption of service.
Should the guaranteed availability not be attained, Csoft.net will return the fixed monthly amount for the hosting package in question.
Should the guaranteed response time not be attained, Csoft.net will return the calculated daily amount based on the fixed monthly amount for the hosting package in question.